Job Description

Our organization runs a multi-state network of warehouses with more than 2 million square feet of space in total. Through that network we provides storage, inventory management, and order fulfillment tailored to each client, and it ties these in with its distribution services. We help businesses move goods worldwide through air freight, ocean freight. We are fairly young organization and are looking for the right person to not only help us ensure services standards are maintained systemwide with our clients, but also part of the expansion of our network even further.

The Solutions & Operations Specialist is the link between our Sales and Operations teams. You'll help Sales design and win new business, then help Operations deliver it consistently at every site. This is a hands-on, high-visibility support role with no direct reports. It suits someone who enjoys solving problems and explaining a solution to a client. Position will report directly to Chief Operating Officer.

Duties

• Support the Sales Process. Learn each prospect's warehousing and distribution needs alongside Sales, gather the operational data behind quotes and proposals, and join client calls and site tours as a key account management and operational support. You'll also help expand our warehousing network and overall operational presence in key markets.
• Onboard New Clients Smoothly. Turn what was promised in the sale into clear SOPs, work instructions and handoffs for warehouse vendor teams, and follow each operational launch until the account runs as required by each client.
• Build and Maintain SOPs. Write and update standard operating procedures for cimpliance, quality and production so every location works the same way. Ensure logistics vendors comply with their contracted services.
• Find Better Ways to Work. Run time studies and workflow analysis to find bottlenecks and improve productivity, and use that data to support accurate pricing.
• Audit and Report. Check sites against SOPs, safety protocols and quality standards, share findings and recommended fixes with site leaders, and report key metrics to Sales and to clients. Perform site visits domestically and internationally when required.
• Train and Enable. Create training materials and lead sessions on new procedures for warehouse vendor teams. Providing clear intructions on expected procedures and standards to be followed.
• Connect The Teams. Keep Senior Management, Sales, Operations, Supply Chain and HR aligned on client needs, process changes and improvements.

Requirements"

• 3+ years of experience in warehouse operations, a third-party logistics (3PL) company, or freight forwarding. Experience in Warehousing and Ocean Import operations a Plus.
• Hands-on experience writing SOPs or work instructions and getting teams to follow them.
• Working knowledge of warehouse processes: receiving, inventory control, picking, packing and shipping.
• Experience with at least one warehouse management system (WMS).
• Clear written and spoken communication, with the confidence to present to clients and to warehouse vendor teams.
• Able to manage several projects at once and follow through without close supervision.
• Experience supporting a sales team: quotes, RFPs, solution design or 3PL pricing.
• Experience onboarding new clients or launching new accounts in a warehouse.
• Knowledge of air and ocean freight, customs or import/export documentation.
• Valid driver's license and willingness to travel frequently, sometimes on short notice to operations locations domestically and internationally.
• Experience Microsoft Excel skills, plus Word and PowerPoint.
• Fluent Bilingual in English and Spanish is a must ( Spoken / Written).

Ready to grow with a company that’s expanding into new markets? Apply today and take the next step in your logistics career.

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